Riverside County Clinics Earn National Recognition

The Family Care Clinics at Riverside County Regional Medical Center have earned national recognition for their use of evidence-based, patient-centered processes that result in highly coordinated medical care and long-term engagement between patients and health providers. The National Committee for Quality Assurance recently announced it was designating the Moreno Valley-based Family Care Clinics as Patient-Centered Medical Homes. The Patient-Centered Medical Home is a model of primary care that combines teamwork and information technology. This model improves care, increases patient satisfaction and reduces costs. “Medical homes foster ongoing partnerships between patients and their personal clinicians, instead of providing care that is based solely on episodic office visits. Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the health care system,” said Dr. Shunling Tsang, who oversees the Family Care Clinics at RCRMC a 123-year-old public teaching hospital. NCQA President Margaret E. O’Kane said the Patient-Centered Medical Home Recognition raises the bar in defining high-quality care. “Recognition shows that the Family Care Clinics at Riverside County Regional Medical Center have the tools, systems and resources to provide its patients with the right care, at the right time,” O’Kane said. To earn recognition, which is valid for three years, the RCRMC Family Care demonstrated the ability to meet the key benchmarks that embody the characteristics of the medical home including: • Written standards for patient access and continuity of care; • Use of patient feedback, education and self management materials; • Appropriate use of charting tools to track patients and organize clinical information; • Responsive care management techniques with an emphasis on preventive care for individual patients and for the entire population; • Use of information technology for prescriptions and referral tracking and coordination; • Use of evidence-based, clinical standard guidelines to treat chronic conditions; and • Measurement and reporting of clinical performance and patient experience.